Return Policy

Thank you for choosing ATARA. We are committed to providing exceptional service and customer satisfaction. Please review our return policy to understand how we handle cancellations and refunds for subscriptions and services.

1. Return Period

We offer a 14-day return window for new subscriptions and services. If you are not fully satisfied, you may request a cancellation and refund within this period.

2. Eligibility for Returns

To qualify for a return:

• The cancellation request must be submitted within 14 days of service activation.
• Only first-time subscriptions are eligible for refunds. Renewal fees are non-refundable.
• Compliance with ATARA’s Terms and Conditions is required for refund eligibility.

3. Refund Process

To initiate a refund:

• Submit a request through our Support Portal or email us at refunds@atara.com.
• Refunds are processed within 7-10 business days upon approval.
• Refunds will be credited to the original payment method.

4. Payment and Cancellation

• Subscription fees must be paid in full for service activation.
• Subscriptions can be canceled at any time; however:
  1. Cancellations beyond the 14-day return window are non-refundable.
  2. ATARA reserves the right to charge for partial months if services are canceled early.

5. Non-refundable Services

The following services are not eligible for refunds:

• Custom integrations and development services
• Professional training and consulting fees
• Add-on services activated during the subscription period

6. Exceptions

In some cases, ATARA may provide refunds beyond the standard 14-day period, including:

• Proven technical failures on ATARA’s part that impair service use
• Duplicate charges

7. Contact for Return Inquiries

For questions or assistance regarding returns and cancellations, please reach out to us:

• Email: refunds@atara.com
• Phone: [Insert Phone Number]

By using ATARA services, you agree to this return policy and our terms and conditions.